Customer Service: Frequently Asked Questions
-
Who do I call about bill payment, service transfers, service drops, and service reconnects?
-
Who do I call about water leaks, sewer backups, and other related problems?
-
Who do I call to report a problem with trash pickup, disposal, and street repair?
-
Who do I call about my gas bill or service?
-
Who do I call about my cable bill or service?
-
Does the City of Ruston service outside the city limits?
-
If my power is out should I bother to call or just assume someone else already has?
-
Can you tell me how long the power will be out or what time it will be restored?
-
If I have reported my outage should I keep calling for updates from the operator?
-
What is the first thing I should look for if I lose power?
-
What types of services does the city offer?
-
How do I start a service?
-
How long will it take for my service to be connected
-
How do I disconnect my services?
-
When will my services be disconnected?
-
May I have two accounts in my name?
-
What are the payment methods?
-
I have not recieved my bill, what do I do?
-
Can I get an extension on my bill?
-
When is my bill due?
-
Where do I place my container for waste collection?
-
What if I have more garbage than will fit in my container?
-
Can I leave my container at the street?
-
When will my household garbage container be emptied?
-
Does the city have a program for citizens with special needs?
-
Who do I call if my container is in need of repair?
-
How should I dispose of yard waste, furniture, and appliances?
Who do I call about bill payment, service transfers, service drops, and service reconnects?
Call City of Ruston Customer Service - 318-251-8675 Mon. - Fri. 8:00 a.m. - 5:00 p.m.
Top of Page
Who do I call about water leaks, sewer backups, and other related problems?
City of Ruston Water Utilities - Mon. - Fri. 7:00 a.m. - 3:30 p.m. 318-251-8611. After hours emergency call 318-255-1316.
Top of Page
Who do I call to report a problem with trash pickup, disposal, and street repair?
City of Ruston Public Works Department - 318-242-7700 - Mon. - Fri. 7:00 a.m. - 3:30 p.m.
Top of Page
Who do I call about my gas bill or service?
The City of Ruston does not service natural gas, call Centerpoint Energy 1-866-275-5252.
Top of Page
Who do I call about my cable bill or service?
The City of Ruston does not service cable tv, call SuddenLink 318-255-6594.
Top of Page
Does the City of Ruston service outside the city limits?
Yes, on a limited basis.
Top of Page
If my power is out should I bother to call or just assume someone else already has?
Please call. If your power is out and you do not call we may not know it is out. When you call, be prepared to leave your name, exact address, number to be reached at, and tell us your problem.
Top of Page
Can you tell me how long the power will be out or what time it will be restored?
Yes, estimates are issued and updated based on the cause of the outage. Ruston Light and Power makes every effort to have your power restored as fast as possible.
Top of Page
If I have reported my outage should I keep calling for updates from the operator?
No, repeated calling is not necessary. Once you have called your information is documented and Linemen are sent out to fix the problem. An operator can have thousands of customers trying to call the emergency number throughout an entire outage, so repeated calling may only slow the restoration process down.
Top of Page
What is the first thing I should look for if I lose power?
Check your breakers inside your home and outside by your meter.
Top of Page
What types of services does the city offer?
The City offers electricity, water, refuse, and sewer services.
Top of Page
How do I start a service?
You must apply at the Customer Service office between 8:00 a.m. and 4:30 p.m. Bring picture identification with you in the form of a driver's license, military ID, state issued ID, or student ID.
Top of Page
How long will it take for my service to be connected
Same day service for new customers is available if applications and all required deposits and fees are received in the office by 12:00 p.m. New service requests received after 12:00 p.m. will be connected the next business day.
Top of Page
How do I disconnect my services?
To protect our customers we require requests to discontinue service to be in writing and signed by the customer. (Picture I.D. required) You may pick up a form at our Customer Service Office.
Top of Page
When will my services be disconnected?
Service disconnection requests will receive same day service if disconnect request forms are received in the office by 12:00 p.m. Disconnection requests received after 12:00 p.m. will be disconnected the next business day.
Top of Page
May I have two accounts in my name?
Yes, for more information please call Customer Service at 318-251-8673.
Top of Page
What are the payment methods?
Cash, check, money order, and credit cards are all accepted for payment.
Top of Page
I have not recieved my bill, what do I do?
It is up to the customer to pay his/her bill on time. If you don’t receive a bill, or you lose your bill, call the office and a computer printout or your amount due will be given to you. Don’t let it go unpaid. Call Customer Service at 318-251-8675, we are here to help.
Top of Page
Can I get an extension on my bill?
The City of Ruston does not grant any extension on utility bills under any circumstances.
Top of Page
When is my bill due?
|
Cycle
|
1
|
2
|
3
|
4
|
5
|
| Bill Date |
10
|
27
|
20
|
5
|
13
|
| Due Date |
25
|
12
|
5
|
20
|
28
|
| Penalty |
26
|
13
|
6
|
21
|
29
|
| Cut Off |
6
|
23
|
16
|
31
|
9
|
All customers have 10 days after the due date to pay without a 10 percent penalty. If the due date is on a weekend or holiday, customers have until the next business day to pay without a penalty. The cut off date is 10 days after the penalty date.
Top of Page
Where do I place my container for waste collection?
Residential garbage containers should be placed on the curb with the handle and wheels pointed toward the house.
Top of Page
What if I have more garbage than will fit in my container?
If all of the household garbage will not fit inside the container, one plastic bag, sealed securely, may be placed on top of the container.
Top of Page
Can I leave my container at the street?
All containers must be removed from the street within a 24-hour period after pick-up.
Top of Page
When will my household garbage container be emptied?
Regular household garbage is collected twice weekly. Call the Public Works Office to find out when your area is scheduled for collection.
Top of Page
Does the city have a program for citizens with special needs?
Arrangements can be made for those of you that are unable to move the large garbage containers to the curb in front of your house.
Top of Page
Who do I call if my container is in need of repair?
You would need to call the Public Works Department at 318-242-7700.
Top of Page
How should I dispose of yard waste, furniture, and appliances?
These items should be placed near the street for collection. Be sure to place these items at least 5 feet from mail boxes, poles or trees. Please do not place items on the street or in the drainage ditches. We cannot pick up batteries, tires and creosote lumber.
Top of Page