COVID-19 Information

Gov. Edwards: Louisiana will move into Phase One Statewide on May 15th

Those who are high risk should continue to stay at home, all Louisianans should wear masks when in public, practice good hygiene and social distancing.

Louisiana will move to Phase One under the White House COVID-19 guidance this Friday, May 15, which removes the Stay at Home order for Louisianans and allows additional businesses to open under strict occupancy, protection and social distancing guidelines, Gov. John Bel Edwards announced Monday. High risk individuals should continue to stay at home, except for essential activities, like getting food or medical care.

Gov. Edwards outlined the first phase of the Roadmap to a Resilient Louisiana, which adopts every major recommendation of the White House plan in Phase One. The Governor also highlighted data that shows that the Stay at Home order improved Louisiana’s overall situation in relation to new COVID-19 cases and hospitalizations.

Louisiana meets the statewide threshold criteria from the White House related to declining COVID-like symptoms, new cases and hospitalizations. In addition, testing and contact tracing are ramping up, which further supports the decision to go to Phase One.


Community Resources

For guidelines and instructions on cloth face coverings, click here.

For a list of local COVID-19 Resources, click here

If you are in need of unemployment assistance, financial assistance, or any other assistance, please call United way 2-1-1 or go to their website, United Way NELA.

For community updates from Northern Louisiana Medical Center Updates, click here.

For information for Employees from the Louisiana Workforce Commission, click here.

For information for FAQs for Employers from the Louisiana Workforce Commission, click here.

For information on CARES Act and Retirement Info, click here. 

D&H Medical Supply - Hand sanitizer, disinfectant, PPE, infrared thermometers  (318) 251-3038

Fuqua - Masks and sanitizers (318) 255-6691

Nappa Auto Parts- Hand Sanitizer (318) 255-0540

Ruston Wellness and Compounding- Hand Sanitizer (318) 255-8106  


Small Business Resources

To complete the Open Safely business registration, click here.

For SBA Disaster Assistance information, click here.

For a list of LED Resources for impacted businesses, click here

For information on LED's Loan Portfolio Guaranty Program for small businesses, click here.

For information from the Ruston Lincoln Chamber of Commerce, click here.

For information on the CARES Act, click here.

For guidance on outdoor dining at restaurants, click here


Please be aware of the City of Ruston schedule and facility changes that have been put in place to prevent the spread of COVID-19.

Customer Service and Utility Billing:

The City of Ruston Customer Service and Utility Billing office has established precautionary policies to help prevent the possible spread of COVID-19 (Coronavirus).  Based on the recommendations from the CDC and the Louisiana Department of Health and Hospitals, we have temporarily closed our indoor payment collection counter.  All payments can be made by coming to our drive through, our dropbox, by phone, or on our online payment portal at

We accept cash, check and credit/debit card payments through to the drive thru window M-F 7:30 A.M. – 5:00 P.M.
We accept cash and check (if it is in an envelope, with your address) thru the drop/night box on the side of the building. All payments made after 7:30 A.M. are processed the next business day.
We accept credit/debit card payments via cashier by phone M-F 8:00 A.M – 4:30 P.M. at 318-251-8675, option 1.
We accept credit/debit card payments 24/7 via our automated phone system at 1-866-890-5755.
We accept credit/debit card payments 24/7 online at
If you require assistance regarding new services, disconnecting of services, signing up for recycling etc., please speak to Mrs. Norton at the window beside the security guard. She will assist you in resolving your issue.

If you have any questions, please call us at 318-251-8675.

We appreciate your understanding, and we will continue to assist all of our customers in every way possible!


Section 8 Housing:

Section 8 office will be available by phone every day during the normal business hours of 8 A.M. - 5 P.M.  We ask that you utilize email and phone, rather than coming into the office at this time.  If you have a need that you feel like you must come to the office for, please contact the section 8 office to make an appointment prior to coming to the office. The number to the office is, 318-251-3203. 


Parks and Sports Complex:

ALL RPAR activities will be suspended until April 13, 2020, unless otherwise announced

The Ruston Sports Complex will be closed until April 13, 2020.

Playgrounds and pavilions at City parks will be closed until April 13, 2020. 


Public Works: 

At this time we are asking that you use phone and email as your primary communication methods with City of Ruston employees as much as possible.  All in-person public works will be accepted in the Lobby of the Main Public Works office at 701 E. Tennessee. 


Other Community Updates

Local Dining:

Click here for a list of local restaurants offering take out, curbside pick-up, and delivery.

According to the Governor's office, "Restaurants will be closed to patrons eating on site. Take-out, drive-through and delivery orders are allowed." Beginning May 1, "restaurants will be allowed to open their outside areas for patrons to eat meals only, without tableside service." We encourage residents to keep supporting local restaurants by taking advantage of their to-go, curbside pick-up, and delivery services.


P.O. Box 2069 - Ruston, LA 71273 (318) 251-8621
Bill Payment Customer Service (318) 251-8675 City Directory


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